Customer service is the holy grail of most service and product organisations. Yet there are three basics that are vital to go further - to delight your customers...
The radio show I was listening to was debating the reasons for rude and offhand customer service. I had to share with them the three simple reasons for poor customer service (interestingly Gary Harris Jersey , they let the phone ring out and cut me off after a while, so not so special customer service at their end!).
So here are just three simple reasons - none of which are the fault of the person giving the customer service!
So then, three simple reasons - and solutions...
Firstly - the wrong people are recruited for customer-facing roles. Retail (my background), is tough - some customers are tough and it is not as attractive a proposition to some people as an easier number in an office. So recruiters panic and take what they can get - often the wrong people to face customers.
Recruit 'people' people for your customer-facing work.
Secondly - management quality is frequently poor. Here Paul Millsap Jersey , often again due to poor recruiting (because there is a big shortage of good managers in the UK), the wrong people get recruited into management - they are not 'people'people either.
Managers need to deliver results, sure, but they also need to use their employees in the very best way - by coming alongside them and working together Jamal Murray Jersey , utilising their special skills and squeezing the very best from them.
Yet, in a way in which the employee loves the work. It is fun, fulfilling and their environment is conducive to enjoyment.
Recruit sharp managers, especially those who have the very best 'people' skills.
Finally - customer service is about focus. Your freshly recruited 'people' people Cheap Denver Nuggets Jerseys , well supported from above, need to be freed up to look after the customers they want to give great service to.
Organisations are much more demanding, to meet the requirements of shareholders profit needs, and use multi-tasking to drive productivity.
Focusing on three tasks at once means they can't give their total focus to delighting customers by building great relationships with every one of them. There is a place for multitasking Jarred Vanderbilt Nuggets Jersey , but other jobs must very clearly come second to customers.
Personally, I think multitasking is actually less productive, but that's me.
Give your customer-facing people the complete freedom to focus on customers.
I never heard whether my comments got aired, though they did ring me back Will Barton Nuggets Jersey , the signal got lost. All that free advice, lost forever - except to reader here, of course! Focusing on my loyal 'customers' :-)
Attaining the degree of floor flatness and leveling was never so easy before. No other conventional flooring in the entire globe attained this degree of floor levelness and flatness. The laser screed is really setting a new standard for the concrete floors. It has the laser precision and is mechanically powerful and very fast. In just 60 seconds, the technique can accurately strike off 200-250 square feet of concrete floor. Home builders Michael Porter Nuggets Jersey , renovators and property owners need floor screed often.
What are the areas or spots requiring better flatness?
There are mainly two industries that require better flatness. They are the portable modular systems and the warehouses. If the floor is poorly leveled, it can destabilize the equipment and may even cause damage to the lifting tools used widely in the warehouses. Some of the equipments are very sensitive to even the slight variation or irregularity on the floor.
What can the laser or liquid floor screed do?
The liquid screed can easily maintain the clearance between the ceiling structure and the floor. This level of clearance can be beheld in the modular building system and in the high-rising office. Nowadays, the screed machines are equipped by laser receptors to ease the process of floor flatness measurement. For the warehouse contactors, screed machines are vital to maintain the accuracy of the floor construction.
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In this current era Nikola Jokic Nuggets Jersey , the screed is regarded as the pioneer of the concrete placement. Being extremely innovative, faster and accurate, the screed influenced how the equipment for attaining the level of floor flatness must be designed. It has eased the process of measuring floor flatness which was previously very tedious. In fact, laser is the staple in screed technology.
The mechanism of the screed
The screed backed by laser relies on the laser technology to determine the concrete surface. The screed machine is the wheeled one having extendable arm to reach out to the concrete. When the arm draws inward Gary Harris Nuggets Jersey , the screeding occurs. The act improves the flatness of the floor.